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Answers to Your JackpotCity Online Casino FAQs

JackpotCity is truly one of the greatest online casinos in New Zealand, and we take pride in running our site exceptionally well. Find quick answers to your most frequently asked questions here, and get back to playing your favourite casino games online as soon as possible.

How Do I Get More Help?

If you need more help than you find on this FAQ page, don't worry! The dedicated experts in our Customer Service team are available to assist you at any time of the day or night. You can opt to email or live chat with them, depending on how you prefer to communicate.

How Do I Know JackpotCity is Safe?

Like many of the world's best online casinos, we're licensed and regulated by the highly respected Malta Gaming Authority. To give you even more peace of mind, we're also independently audited and endorsed for fairness by eCOGRA.

These certifications mean you can trust the security, privacy measures and game results on our site, and that we always pay winnings out properly. On top of all this, we've also been going since 1998 so we have over 20 years' experience. You can rely on JackpotCity to be as trustworthy as a New Zealand online casino should be.

What Responsible Gaming Options Are There?

We take pride in the fact that JackpotCity is near the top of the list of caring online casinos. The well-being of our players is important to us. That's why we provide plenty of information about problem gambling on our site, along with contact details for support organisations that can help.

Find all these details in our “Responsible Gaming” section, as well as:

  • Advice on preventing underage gambling.
  • A self-assessment questionnaire.
  • Resources to help you to control your gaming, including self-exclusion periods and deposit limits.

What Bonuses Are Offered?

Most online casinos offer bonuses to keep their players happy. Naturally, we do the same and we also make our bonuses big enough to show our members just how much we value them. You really will not find a New Zealand online casino that spoils players more. We offer:

  • A dazzling Welcome Bonus when you register.
  • Regular promotions that change from time to time.
  • A rewarding points-based Loyalty Scheme. Every time you bet money and play real online pokies or other games, you'll earn Loyalty Points. When you have accumulated these points you can redeem them for extra playing credits.

What Are The Bonus Terms and Conditions

All of the bonuses at our casino have terms and conditions attached to them. These say when you must use your bonus funds by, what games they can be used on, and other stipulations including Playthrough Requirements.

What are Playthrough Requirements?

Playthrough, or Wagering requirements specify how many times you need to bet a bonus amount prior to being allowed to withdraw it. For example, Playthrough Requirements of 50x on a $100 bonus mean you need to wager $5000 before you're allowed to cash that $100 out.

How Do I Log In To My Account?

To login to your JackpotCity Casino account make sure you are connected to the Internet and access our homepage. Then, simply enter your username and password as you are prompted, and you'll be ready to start playing and winning casino games online.

Can I Play on My Mobile?

Yes, our flexible software works just as well on mobile devices as it does on desktops. You use the same login details on each platform, making gameplay smooth and seamless. You can play at JackpotCity's New Zealand online casino on any smartphone or tablet, including:

  • iPhone
  • iPad
  • Android devices

How Do I Register My Account?

We've kept our online casino account registration process very simple. To sign up you just need to follow these steps:

  1. Open the JackpotCity homepage and click on the “Register” button.
  2. Complete the online registration form that appears, entering your personal information and choosing a username and password for yourself.
  3. Confirm that you are of legal gambling age.
  4. Your account will be created within moments. You can login, make a deposit and start enjoying real online pokies and other casino games online.

Help! What If I Forgot My Account Info?

  • Don't worry if you've forgotten your account information! We have one of the safest online casinos, but we still make it easy for you to regain access to your account.
  • When you click on the “Login” button and are taken to the login window, you'll see a link that says “Forgot Username/Password”. Click or tap on this.
  • When you are prompted, enter the email address that you used to register your player account with JackpotCity New Zealand Online Casino.
  • Check your email in a few moments for detailed instructions on getting back into your account.

What Software is Used?

Microgaming powers most of our site, and we use Evolution Gaming for our live dealer casino games online. Both of these brands are known for powering the best online casinos in the world. Gorgeous visuals, smooth functionality, great payouts and innovative special features characterise our real online pokies, Blackjack, Baccarat, Roulette and other fantastic games.

Can I Play For Free?

Yes, you can play at our New Zealand online casino for free! Many of the games can be enjoyed for no deposit as well as for real money. Play this way when you want to practice, perfect your skills and building your confidence, or when you want to try out new casino games online and decide if you want to spend your hard-earned cash on them. Until you feel sure about real online pokies or any other type of game, all you have to spend is your time.

How Do I Place Real Money Bets?

If you're ready to play real online pokies and other games, it's easy to place the bets on our site. You just need to make sure there are funds in your New Zealand online casino account. In your chosen game, find the controls that allow you to set the size and number of coins or tokens that you want to stake. Once you've set these to the desired level, hit the “Play Now” button to start having fun and, hopefully, winning big!

What Are My Banking Options?

To see your full list of available withdrawal and deposit methods access the “Banking” tab at the top of our homepage. If you're logged into your account the software will know your location, and all your possible banking options will be displayed.

How Do I Make Deposits?

Depositing money at JackpotCity is incredibly straightforward. You just need to:

  1. Access the “Banking” page and then click on the “Deposit” option.
  2. Choose the deposit system that you want to use.
  3. Enter your details as you are prompted to, and enter how much money you wish to transfer. If you're using debit or credit accounts you will need to enter more information. You might also have to provide proof of address and identity, or other documents.
  4. Click to confirm everything is in order, and approve the transaction.
  5. Within a few moments, the funds should be in your online casino player account so that you can keep betting.

How Do I Make Withdrawals?

Follow these simple steps to make withdrawals at JackpotCity Casino:

  1. Choose the “Banking” tab, followed by the “Withdrawal” option when it appears.
  2. The method that you used for deposits will automatically be selected for your withdrawals unless it can't be used, such as in the case of prepaid cards.
  3. Like most other online casinos, if your deposit system can't be used for withdrawals, we'll ask you to choose another cashout option.
  4. Follow the prompts to request the withdrawal, and then confirm all details are correct.
  5. All withdrawal requests are subject to a 24-hour pending period. Thereafter, the requests will be processed. The specific processing time depends on which payment method you are using to make withdrawals. For more details, check the “Banking” page.

Why Won't My Deposit/Withdrawal Clear?

Usually if deposits don't clear into, or withdrawals don't clear out of online casinos, it comes down to insufficient funds. Check that you have enough money in the account that you're making the transfer from.

If you're trying to withdraw your cash, you should also make sure that the pending and processing times are finished. After all this, if you're still having problems there may have been a technical hitch. Ensure that you're connected to the internet, and then log out of and back into your player account. If, after everything, you're still not coming right, get in touch with Customer Support.

Why Won't My Bonus Clear?

If your bonus is not clearing into your JackpotCity New Zealand online casino account, it could be because you haven't met some of the requirements. Check that you have fulfilled all conditions, and contact a Customer Service Agent if you're still having issues.

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